we are happy to help place your order. simply call our consumer care team at 1.800.568.3151, 9:00 a.m.- 5:00 p.m. monday-friday & 9:00 a.m.- 3:00 p.m saturday-sunday, eastern standard time.

check your shipping confirmation email and click on the link to track your package, or simply call philosophy consumer care at1.800.568.3151, 9:00 a.m.-5:00 p.m. monday-friday & 9:00 a.m.-3:00 p.m saturday-sunday, eastern standard time, and we will be happy to track your package for you.

it is our goal to process and ship your order as quickly as possible. standard orders are typically processed within 24-48 hours from the time of purchase. orders placed on fridays, saturdays, sundays and holidays will be processed the following business day. please refer to our shipping policy page for more information

once an order has been submitted online and is in process we are unable to make any changes or cancel the order.

please allow 2-4 hours for your email confirmation to arrive. during peak times such as holiday season or during large promotions, it could take up to 24 hours to receive your confirmation.

check your spam folder to ensure our email has not been misdirected. if you are still unable to locate the confirmation, please call our consumer care team at1.800.568.3151, 9:00 a.m.-5:00 p.m. monday- friday & 9:00 a.m.- 3:00 p.m saturday - sunday, eastern standard time, and we will be happy to assist you.

please call our consumer care team at1-800-568-3151, 9:00 a.m.-5:00 p.m. monday-friday & 9:00 a.m.-3:00 p.m saturday-sunday, eastern standard time, and we will be happy to assist you.

you can purchase a philosophy digital gift card by clicking here.

digital gift cards have the following delivery options:

same-day delivery: your gift card is delivered to your recipient’s email approximately 10 minutes after purchase.

future scheduled delivery: you can schedule a gift card to be delivered to your recipient’s email. future scheduled gift cards are delivered to the recipient at 9:00 AM eastern time.

You can also have the gift card delivered to your own email if you’d like to print and hand it off to your recipient yourself.

digital gift card (international)

at this time, philosophy digital gift cards are only available for purchase and redemption for U.S. customers.

gift cards are final sale and not refundable.

yes, you can choose gift options on the shipping information page of checkout. you will have the option to include a gift message on the packing slip at no charge (up to 160 characters), or gift box the order for $4.00.

please see our shipping policy.

at this time, philosophy only accepts payments from paypal and credit / debit cards issued from within the united states, in u.s. dollars, with a u.s. billing and shipping address.

philosophy does not offer international shipping options outside of the united states.

simply call our consumer care team at1.800.568.3151, 9:00 a.m.-5:00 p.m. monday-friday & 9:00 a.m.-3:00 p.m saturday-sunday, eastern standard time, and we will be happy to assist you.

while we hope that you are always satisfied with your philosophy purchase, we understand that you may need to return a product. if for any reason you need to return your product, please review our return policy

all products that are received damaged must be returned to receive a refund or replacement. if the item in question is part of a kit or bundle, the entire kit must be returned before a refund or replacement can be issued.please see our return policyfor additional details.

refunds will be issued to the account that you used to purchase the item, even if the account is closed or paid in full. for more information about refunds to your third-party credit cards, contact your card-issuing financial institution.

refunds will be credited back to the original payment method within 10 business days after the returns center receives the item. contact your credit card issuer for their policy on posting credits. in general, allow up to 2 billing cycles for your credit to appear on your billing statement.

please check the promotional disclaimer found at the bottom of your email offer or on the philosophy.com homepage to be certain you meet the requirements to redeem the offer.

simply call philosophy consumer care at1.800.568.3151, 9:00 a.m.-5:00 p.m. monday-friday & 9:00 a.m.-3:00 p.m saturday-sunday, eastern standard time, and we will be happy to assist you.

when you sign up to become a member at philosophy.com, you can opt in to receive email communications that will alert you to philosophy’s special sales and promotions.

thank you for your excitement about our products! philosophers rewards members will have the option to choose samples with any order placed online at philosophy.com. if placing your order via phone, our consumer care team will be happy to add samples to your order. you may also use our store locator to find your nearest retail location, where you can sample a wide selection of philosophy products.

please be sure to add philosophy@email.philosophy.com to your address book to guarantee that they are not misdirected by your email provider!

please click on the unsubscribe link located at the bottom of your email communication. if you are unsuccessful in unsubscribing, please contact our customer service at 1.800.568.3151.

you have the ability to review, change or correct the information on your philosophy.com account by logging into your account online. if you would like to deactivate your philosophy.com account, please contact us at1.800.568.3151.

simply click the sign in link at the top of our site, and click the forgot password link on the sign-in page. you should receive an email from philosophy entitled “your password has been reset.” if you do not receive this email in your inbox, please be sure to check your spam or junk folder. you must sign in to your account using your email address and the temporary password exactly as it is displayed in the email. once you are logged in, just choose the link to “view profile” then choose the option to edit your password. the “old password” it will ask for is the temporary password that was emailed to you.

product ingredients may be found on each product page on philosophy.com by clicking on the ingredients tab to the right of the product image. ingredient listings are also available on the product or the product packaging if purchased through one of our retail partners.

you have many options when building the best skin-care routine for your skin. we would love to offer you a personal consultation and detailed recommendations that address your skin type and concerns. we invite you to give us a call at1.800.568.3151 9:00 a.m.-5:00 p.m. monday-friday & 9:00 a.m.-3:00 p.m saturday-sunday, eastern standard time.

philosophy is fully committed to using alternatives to animal testing to ensure the safety of our products. please be assured that we do not perform, nor do we ever commission any third parties on our behalf to perform, animal testing on our products or ingredients except when required by law.

we have been proactively formulating our products without butyl parabens for several years. only a handful of our original products still contain paraben-based preservatives. we are actively seeking non-paraben, effective alternatives for these products.

please allow us to personally assist you. simply call our consumer care team at1.800.568.3151, 9:00 a.m.- 5:00 p.m. monday-friday & 9:00 a.m.-3:00 p.m saturday-sunday, eastern standard time. please do not discard the product that may have caused this sensitivity.

philosophy shampoo, bath and shower gel products do contain sulfates. sulfates help create lather and foam in our products, and attract oil and water to leave your skin and hair feeling soft and clean. the most common sulfate you’ll find in our product ingredient lists is sodium lauryl sulfate, which is safely used in many cosmetic and cleaning products.

our clean program responds to consumer and retailer desire for ingredient transparency and to choose products based on the absence of certain ingredients while maintaining safety and performance. Our clean list goes beyond authorities' requirements and some of our main competitors. It is dynamic and updated on a regular basis as consumer expectations evolve. we exclude parabens, phenoxyethanol, BHT, phthalates among others in all our product launches starting in 2022 and are working on reformulating our existing products to be in line with our clean standards

our clean program responds to consumer and retailer desire for ingredient transparency and to choose products based on the absence of certain ingredients, while maintaining safety and performance. our clean list goes beyond authorities' requirements and some of our main competitors. it is dynamic and updated on a regular basis as consumer expectations evolve. we exclude parabens, phenoxyethanol, BHT, phthalates among others* in all our product launches starting in 2022 and are working on reformulating our existing products to be in line with our clean standards.

*Acetonitrile, Acetaldehyde , Acrylamide, Acrylates as follows: Ethyl methacrylate; Methyl methacrylate, Aluminum powder, aluminum salts and active aluminum complexes , 1,4-Dioxane (under 10ppm for rinse off; under 3 ppm for leave on), Benzophenone 1, 2, Benzophenone 3 (oxybenzone) , Butoxyethanol, BHA (ButylatedHydroxyAnisole), BHT (ButylatedHydroxyToluene), CarbonBlack, Cyclotetrasiloxane (D4), DEA complexes / derivatives / condensates , Ethanolamines: DEA (Diethanolamine); MEA (Monoethanolamine); TEA (Triethanolamine), at and under NEL of 2.5% is ok, Formaldehyde and Formaldehyde-releasing agents (formaldehyde donors), Hydroquinone, Lead and Lead Acetate, Mercury and Mercury compounds (Thimerisol), Methyl Cellosolve(Ethylene glycol monomethyl ether or 2, Methoxyethanol), Fragrance <1%, Methylchloroisothiazolinone (MCI), Methylisothiazolinone (MIT), Mineral oil (non USP grade), Octinoxate, Oxybenzone, Parabens: Butylparaben; Ethylparaben, Isobutylparaben; Isopropylparaben; Methylparaben; Propylparaben, Paraffin (non USP grade), Petrolatum (non USP grade), Perfluorinated compounds (PFAS, PFOA, PFOS, PTFE), Phenoxyethanol , Phenylenediamine, phenylenediamine salts & phenylenediamine derivatives, Phthalates: dibutylphthalate(DBP); dimethylphthalate(DMP); diethylphthalate(DEP) and diethylhexylphthalate(DEHP), Polyethylene microbeads, polypropylene microbeads & polystyrene microbeads (applies to rinse off products only), Resorcinol, Styrene & styrene oxide, Sulfate surfactants (SLS, SLES) , Talc, Toluene, Triclocarban, Triclosan

we favor green chemistry, relying as much as possible on biotechnology*, high quality synthetics and responsibly sourced natural ingredients to minimize our impact on nature.

*biotechnology produces active ingredients from either bio fermentation or cell culture minimizing impact on nature

we are actively sourcing products and services in an ethical, sustainable and socially conscious way. we require our supply chain partners to demonstrate their responsible practices through expert third party assessments and audits. for ingredients that face greater sustainability risks, we go further by working with certifiers, sector-wide collaborations and pursuing traceability. business partners must also comply with our code of conduct - which sets out Coty’s minimum standards including human and labour rights, environmental protection, and anti-corruption.

we are transitioning to FSC certified, responsibly sourced, recycled paperboard for our folding cartons* and to minimum 30% PCR plastic and 20% PCR glass in the majority of our packaging** saving up to 45 tonnes of virgin paper and 80 tonnes of virgin plastic each year***

*this applies to all finished goods cartons for newly produced sellable products as of January 2022. we are evaluating how to extend to samples, gift with purchases and consumer collateral. **subject to available commercial supply ***excludes PP PCR. calculation based of off 2019 production

our philosophy Sanford manufacturing site uses 100% renewable electricity and we are aiming to offset 100% of its carbon emissions by end 2023

please contact our consumer care team at +1-800-568-3151, 9:00 a.m.-5:00 p.m. monday-friday & 9:00 a.m.-3:00 p.m saturday-sunday, eastern standard time. we may also be reached via our contact us form. philosophy is closed in observance of major holidays.

we are always striving for accuracy and appreciate a friendly eye for detail. please let us know by contacting us at1.800.568.3151, 9:00 a.m.-5:00 p.m. monday-friday & 9:00 a.m.-3:00 p.m saturday-sunday, eastern standard time, or via our contact us form

thank you for your enthusiasm! we would love to hear your stories.

to rate and review a product:

   1. click on the “write a review” link on the product page
   2. sign into your philosophy.com account or create a new account
   3. write your review, and rate the product